• Doctor
  • GP practice

Archived: Dr Janaky Nayar

Raines House, 187 Cottingham Road, Hull, North Humberside, HU5 2EG (01482) 492219

Provided and run by:
Dr Janaky Nayar

Important: The provider of this service changed. See new profile

All Inspections

17 December 2013

During a routine inspection

The practice had a self-check in computer system available for the use of patients to reduce waiting times at the reception. Chaperone information was displayed in the reception area so patients were aware of their availability.

We checked a number of patient records and confirmed that these were up to date and included records of medical history, assessments, current medication and recent test results.

We saw evidence that an Infection Prevention and Control audit had been completed in July 2013 and the practice had scored highly.

A doctor we spoke with said, 'We all support each other here, we have professional supervisions and you can always ask for the opinion of another professional which is invaluable.'

We saw evidence that feedback and complaints were managed effectively. The practice manager told us, 'When a complaint is received it will be investigated and discussed at the clinical meeting, then responded to and when we can we will make changes to improve the practice.'