We carried out a review of the data available to us about United Response - 8 -10 Woodlawn Crescent on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about United Response - 8 -10 Woodlawn Crescent, you can give feedback on this service.
About the service
United Response - 8 -10 Woodlawn Crescent is a ‘care home’ that provides care and support for up to 4 people. All the people who live at Woodlawn Crescent have a learning disability. There were 4 people living there at the time of the inspection.
CQC regulates both the premises and the care provided, and both were looked at during this inspection.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
The service people received was safe for them to live in and staff to work in. The quality of service provided was regularly reviewed, and changes made to improve people’s care and support when required. This was in a way that best suited people. The home maintained well-established working partnerships that promoted people’s participation and reduced the danger of social isolation.
Right Care
There were enough appropriately recruited and trained staff to support people to live safely, whilst enjoying their lives. People and staff had risks to them assessed, monitored and reviewed. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded, appropriately. Trained staff safely administered people’s medicines.
Right culture
The home had a culture that was open, honest, and positive with leadership and management that was clearly identifiable and transparent. Staff understood and followed the provider’s vision and values which were clearly defined. Staff understood their responsibilities, accountability and were happy to take responsibility and report any concerns they may have.
Rating at last inspection
The last rating for this service was Good (published 14 June 2019).
Why we inspected
We undertook this inspection to check whether the service was continuing to provide a good rated service to people.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for United Response - 8 -10 Woodlawn Crescent on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Woodlawn Crescent is a care home that supports up to four people with a learning disability. The home is a bungalow that is managed by United Response and is situated in Whitton in the London Borough of Richmond Upon Thames.
People’s experience of using this service:
People enjoyed living at the home and were happy there.
The home’s environment was a safe one to live and work in with a welcoming and friendly atmosphere.
Risks to people were assessed so that they lived as safely as possible.
People were comfortable with the manner in which staff provided care and support for them.
Positive interactions took place between staff and people and each other throughout our visit.
People were given constructive support, knew the staff that supported them well and staff were fully aware of people’s needs, routines and preferences.
People’s care plans were individualised to them, contained regularly reviewed, comprehensive information. This enabled staff to support people efficiently and professionally.
Staff worked well as a team, had appropriate skills and provided care and support, in a professional and friendly way.
Staff were well trained and made themselves accessible to people and their relatives.
The home kept up to date records that covered all aspects of the care and support people received.
People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health care professionals.
People were encouraged and supported to choose healthy and balanced diets that also met their likes, dislikes and preferences, whilst protecting them from nutrition and hydration associated risks.
The registered manager and staff were approachable, responsive, encouraged feedback and consistently monitored and assessed the quality of the service.
Health care professionals did not raise any concerns about the quality of the service provided.
The service met the characteristics for a rating of “Good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “Good.” More information is in our full report.
Rating at last inspection:
This was the first inspection under a new provider, United Response.
Why we inspected:
We inspected the home as part of our scheduling pattern of visiting services to ensure people’s safety and assess the quality of care they receive.
Follow up:
We will continue to monitor the service to make sure people receive safe, compassionate and high quality care in a setting they enjoy living in. Further inspections will be planned for future dates as per our re-inspection plan.