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United Response - 36 Harvey Road Good

The provider of this service changed - see old profile


Inspection carried out on 14 March 2019

During a routine inspection

About the service:

¿ United Response - 36 Harvey Road provides personal care, support and accommodation for up to five people with learning disabilities. At the time of the inspection, there were five people living there.

People’s experience of using this service:

¿ Relatives of people using the service told us they were happy with the care and support their family members received. They told us that care workers were caring and treated their family members with respect and that they were kept safe from harm.

¿ There were enough staff employed to meet people’s needs.

¿ Staff received training that was relevant to the needs of people using the service. This included both induction training for new staff and ongoing mandatory training for experienced staff.

¿ Staff received regular supervision and told us they felt supported by the manager.

¿ Risks to people were assessed so they were kept as safe as possible. Ways in which risks to people could be reduced were recorded and staff followed the guidelines that were in place.

¿ People received good support in relation to their medicines, eating and drinking and their ongoing heath needs. Appropriate care records were in place in relation to these areas.

¿ Care plans were individual and met the needs of people using the service. They were person-centred and were completed in people’s best interests. They included people’s preferences and the views of their relatives and other health professionals.

¿ No formal complaints had been received from people or their relatives.

¿ Feedback from relatives, staff and health professionals was that the service was well-led.

¿ Regular checks to monitor the quality of service were completed.

¿ The service met the characteristics for a rating of “Good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “Good”.

¿ More information is in our full report.

Rating at last inspection:

¿ This was the first inspection of the service since it was taken over by United Response. It was previously managed and registered under a different provider.

Why we inspected:

¿ This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

¿ We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.