We carried out a review of the data available to us about United Response - 36 Harvey Road on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about United Response - 36 Harvey Road, you can give feedback on this service.
About the service
United Response - 36 Harvey Road is a ‘care home’ that provides care and support for up to five people. All the people who live at Harvey Road have a learning disability. There were five people living there at the time of the inspection. The care home is in Twickenham.
CQC regulates both the premises and the care provided, and both were looked at during this inspection.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
The home provided a service that was safe for people to live in and staff to work in. The quality of the service provided was regularly reviewed, and changes made to improve people’s care and support if required. This was in a way that best suited people. The home had well-established working partnerships that promoted people’s participation and reduced their social isolation.
Right Care
There were enough well trained and suitably recruited staff who supported people to live safely, whilst enjoying their lives. Any risks to both people and staff were assessed, monitored and reviewed. Complaints, concerns, accidents, incidents and safeguarding issues were reported, investigated and recorded. Trained staff safely administered people’s medicines.
Right culture
The service had a culture that was open, honest and positive with leadership and management that was clearly identifiable and transparent. The provider had a clearly defined vision and values that staff understood and followed. Staff knew their responsibilities, accountability and were happy to take responsibility and report any concerns they may have.
Rating at last inspection
The last rating for this service was Good (published 30 April 2019).
Why we inspected
We undertook this inspection to check whether the service was continuing to provide a good rated service to people.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for United Response - 36 Harvey Road on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
¿ United Response - 36 Harvey Road provides personal care, support and accommodation for up to five people with learning disabilities. At the time of the inspection, there were five people living there.
People’s experience of using this service:
¿ Relatives of people using the service told us they were happy with the care and support their family members received. They told us that care workers were caring and treated their family members with respect and that they were kept safe from harm.
¿ There were enough staff employed to meet people’s needs.
¿ Staff received training that was relevant to the needs of people using the service. This included both induction training for new staff and ongoing mandatory training for experienced staff.
¿ Staff received regular supervision and told us they felt supported by the manager.
¿ Risks to people were assessed so they were kept as safe as possible. Ways in which risks to people could be reduced were recorded and staff followed the guidelines that were in place.
¿ People received good support in relation to their medicines, eating and drinking and their ongoing heath needs. Appropriate care records were in place in relation to these areas.
¿ Care plans were individual and met the needs of people using the service. They were person-centred and were completed in people’s best interests. They included people’s preferences and the views of their relatives and other health professionals.
¿ No formal complaints had been received from people or their relatives.
¿ Feedback from relatives, staff and health professionals was that the service was well-led.
¿ Regular checks to monitor the quality of service were completed.
¿ The service met the characteristics for a rating of “Good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “Good”.
¿ More information is in our full report.
Rating at last inspection:
¿ This was the first inspection of the service since it was taken over by United Response. It was previously managed and registered under a different provider.
Why we inspected:
¿ This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
¿ We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates a per our re-inspection plan.