United Response - 29 Mayfair Avenue

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and others involved in their care, had been actively involved in assessments of their needs conducted by managers prior to any prospective new service users admission. Assessments considered each person’s health, care, wellbeing, and communication needs, to enable them to receive care or treatment that has the best possible outcomes. An external social care professional told us, “I am impressed with the electronic support plans that were completed on the providers new IT system.”

Peoples choices and preferences had been used to plan their individualised packages of care and support. Assessments were routinely reviewed and up dated accordingly to reflect any changing needs. Staff understood people’s individual needs and how these should be met.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were supported to understand the care and support staff wished to provide them. This enabled people to consent to this if they wished. People’s care plans made it clear what decisions people could make for themselves. Staff understood people’s capacity to make decisions about the care and support they received. The registered manager and staff confirmed they had received Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DOLS) training. The service was clearly working within the principles of the Mental Capacity Act 2005 (MCA).