- Care home
United Response - 29 Mayfair Avenue
Assessment report published 26 August 2025
Contents
Ratings
Our view of the service
Date of Assessment: 23 July 2025.
United Response - 29 Mayfair Avenue is a residential care home that provides personal care and support to older people with a learning disability and autistic people. The service can accommodate up to 4 males. A Housing Association owns the building and as the property's landlord is responsible for its maintenance. At the time of this inspection, 4 people resided at the care home.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
This inspection was conducted by a single adult social care inspector and was unannounced. We reviewed 16 quality statements including all those in relation to the key question, Is the well-led? For the other 4 key questions which we did not review all the quality statements associated with them. We used the ratings awarded at their last inspection to calculate the overall rating.
The service was rated good at their last inspection [published 13 June 2019].
We were prompted to inspect the service because of the age of their previous CQC inspection report which was now over 6 years old. In addition, we wanted to check they had improved how they operated their governance systems as we had recommended they do at their last inspection.
Based on the findings of this inspection the service remains rated good overall.
The service had made improvements to the way they operated their governance systems as recommended at their last CQC inspection.
The service now had a good learning culture and people could raise concerns. There was a culture of continuous improvement with staff given time and resources to try new ideas. Managers investigated incidents thoroughly.
The atmosphere in the care home was relaxed and calm. Feedback from managers and staff was positive.
People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff made sure people understood their care to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Managers and staff had a shared vision and culture based on listening, learning and trust. Managers were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers and staff worked with the local community to deliver the best possible care and were receptive to new ideas.
People's experience of this service
During our inspection, we met all 4 people living in the care home and received email feedback from 3 relatives and 2 external health or social care professionals in relation to their experiences of the service. We also spoke to various leaders and staff who worked for the provider including, the service’s registered manager and 2 support workers.
People were positive about the quality of the care and support provided at the care home. People said they were contented living there and described the culture within the care home as open, friendly and welcoming. People said staff always treated them with respect and kindness. One person told us, “I like living here. It’s my home.” Another added, “The staff are nice and nothing bad happens here.”
This was confirmed by relatives who all expressed being equally happy with the standard of care and support their family members received at the care home. Typical feedback included, “The home is alwayswelcoming. They have a very experienced and stable manager and staff team, so they know how to look after [name of family member] and keep them safe, which is very reassuring for us as a family,” “[name of family member] is well cared for and is happy living at 29 Mayfair Avenue” and “My relative is happy living at the home and is looked after well there. The environment is safe and staff help him choose how he lives his life. I have never had any reason to doubt or complain about the service my [family member] receives at 29 Mayfair Avenue”.
External care professionals also told us they were happy with the quality and safety of the care and support their clients were provided at the service. One remarked, “I am really happy about the support provided to my client who lives at the care home. Staff understand [name of client] how he prefers to communicate, respect his choices, and engage and support him in a person-centred way.” Another added, “All my clients who live in this care home appear happy and comfortable there.”
People’s safety was prioritised and staff knew how to protect people from abuse or harm. People were treated with kindness and compassion. People were supported by staff who were suitably skilled and experienced.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.