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Archived: Dr Pankaj Srivastava Also known as Holmlands Medical Centre - Dr P Srivastava

Overall: Good read more about inspection ratings

16-20 Holmlands Drive, Prenton, Merseyside, CH43 0TX (0151) 608 7750

Provided and run by:
Dr Pankaj Srivastava

Important: The provider of this service changed. See new profile

All Inspections

31 March 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at this practice on 15 January 2015.

A breach of legal requirements was found. The practice was required to make improvements in the domain of ‘Well-led’.

After the comprehensive inspection the practice wrote to us to say what they would do to meet the following legal requirements set out in the Health and Social Care Act (HSCA) 2008:

Regulation 21 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Requirements relating to workers, which corresponds with:

Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 Fit and proper persons employed.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Dr Pankaj Srivastava on our website at www.cqc.org.uk.

Our key findings were as follows:

  • The practice had addressed the issues identified during the previous inspection.

  • The practice had recruitment systems in place to ensure that any staff employed at the practice, including locums, had the the required qualifications, skills and experience and where required, were registered with the appropriate professional body and had sufficient indemnity insurances in place.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

15 January 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

This is the report of findings from our inspection of Dr Pankaj Srivastava, also known as Holmlands Medical Centre. Our inspection was a planned comprehensive inspection which took place on 15 January 2015. Dr Pankaj Srivastava (“the practice”) delivers services under a Primary Medical Services (PMS) contract.

The service provided by Pankaj Srivastava is rated overall as good. We found care and treatment delivered to patients was safe, effective, caring and responsive to patients’ needs. Some improvements were required in the area of well-led.

Our key findings were as follows:

  • Patient safety was at the heart of the practice’s delivery of services. Systems in place supported this and all staff were clear about their responsibilities.
  • Care and treatment of patients was effective. We found the ‘sit and wait’ system of seeing patients had reduced the amount of time lost by GPs due to patients’ failure to attend appointments.
  • All patients we spoke to on the day of our inspection, and in information from CQC comment cards, confirmed that the practice staff and clinicians were caring and compassionate.
  • The practice was responsive to patients’ needs. Access to clinicians was very good and patient feedback had been considered by the practice in the development of its services.
  • The practice was supportive of those patients who were also carers and had offered those carers training in emergency first aid.

However, there were also areas of practice where the provider needs to make improvements.

Importantly, the provider must:

Comply with regulation 21(b) and (c) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. Request and keep copies from locum supply agencies of all checks conducted on any locum supplied, confirmation of their entry on the NHS England Performers List and evidence of adequate indemnity insurance.

In addition the provider should:

Address the non-attendance of district nurses at practice multi-disciplinary team meetings for management of care of patients at end of life.

Make arrangements for the practice nurse to receive annual appraisal with input from a clinician and have systems in place to review the work of the practice nurse, for example by way of clinical audit.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice