11 April 2019
During a routine inspection
About the service: Castle Home care services limited is a care at home service that was providing personal care to 30 older people at the time of the inspection.
People’s experience of using this service: We received consistent positive feedback from people regarding the service and the staff who supported them.
People were supported by a person-centred approach. This was due to the high standard of individualised care planning.
Audits and systems were effective at supporting the registered manager to monitor the service and make improvements.
A quality assurance system was in place and people completed regular surveys.
Comments made by people were acted on. The provider used people’s views to improve the quality of the service.
Risk assessments were in place. Staff knew how to keep people safe and were trained in safeguarding.
People spoke positively about the registered manager and told us they were responsive and approachable.
Robust recruitment and selection procedures ensured suitable staff were employed.
Staff received training and support to meet people’s individual needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were supported to have enough to eat and drink.
Healthcare professionals were involved in people’s care and support as and when this was needed.
There were systems in place for communicating with staff, people and relatives to ensure they were kept fully informed.
People were supported to be independent and their rights were respected. Support was provided in a way that put the people and their preferences first. Information was provided for people in the correct format for them.
More information is in the Detailed Findings section below. For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk
Rating at last inspection: This was the first inspection of the service since their registration.
Why we inspected: This inspection was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor information we receive about the service. If any concerning information is received, we may inspect sooner.