We carried out a review of the data available to us about Radis Community Care (School Gardens) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (School Gardens), you can give feedback on this service.
Radis Community Care (School Gardens) is an extra care housing scheme consisting of 60 individual apartments.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Staff were providing personal care to 6 people aged 65 and over at the time of the inspection.
People’s experience of using this service and what we found
People felt safe. There were processes in place to safeguard people from abuse. Risks to people's safety were assessed and reviewed.
People received their medicines as prescribed. Staff wore appropriate Personal Protective Equipment (PPE) such as face masks, disposable gloves and aprons to protect people from the risk of cross infection where needed. There were sufficient numbers of suitably trained staff to support people in line with their needs.
People's care needs were assessed and reviewed. Staff had completed training to know how to care for people effectively. Where necessary, people were supported and encouraged to eat and drink. Information sharing with other relevant professionals was robust and ensured people's health needs were monitored and met. People were supported to have maximum choice and control of their lives. Staff provided them with care in the least restrictive way possible and in their best interests; the policies and systems in the service promoted this practice.
People, their relatives and staff all spoke highly of the support they received from the management team. Feedback from people and relatives was received. There were quality assurance systems in place for the provider to continuously improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 20 July 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an announced comprehensive inspection of this service on 20 and 21 June 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Radis Community Care (School Gardens) on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Radis Community Care (School Gardens) is an extra care housing scheme consisting of 60 individual apartments.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Staff provided personal care to 14 people aged 65 and over at the time of the inspection.
People’s experience of using this service and what we found
People told us they felt safe with staff and had their needs met. The registered manager and staff members were aware of their responsibility to safeguarding people.
Risks to people’s care and support were not always identified so they could be assessed and where necessary mitigated or control measures put in place to keep people safe. Assessments of needs were not always undertaken prior to people receiving personal care and support. Audits had not always identified shortfalls in the care planning and risk assessing of people’s identified needs.
Management arrangements were not always sufficiently robust to ensure the registered manager was informed of changes within the service. Medicine management was not always safe as records were not always in place and checked regarding people’s current prescribed medicines.
People found the staff to be knowledgeable and staff stated they received the training they required. The registered manager was aware of an area needing staff training and assured us they were addressing this need.
People told us they felt safe with staff and had their needs met. The registered manager and staff members were aware of their responsibility to safeguarding people.
People and their relatives were complimentary about the staff who provided care and support. People’s privacy and dignity was respected and independence encouraged. People did not feel rushed by staff while they were receiving personal care.
Sufficient staff were available to meet people’s needs. Although people were not aware who would be attending their call most were happy with this arrangement. Recruitments checks were in place before new members of staff commenced work with people and staff received induction training. In addition, staff undertook shadowing shifts with experienced members of staff to introduce them to people.
People were happy with the infection control practices carried out by staff and confirmed staff worn gloves and aprons as needed while providing care and support.
The registered manager had recently changed how they reviewed accidents and incidents to improve how they were recorded to identify any trends.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People’s consent was sought prior to them receiving personal care. People felt able to make a complaint about the service and felt involved in their care. In the event of people having concerns they believed they would be listened to.
People received assistance and support in the preparation of meals where this was needed. In addition, people received support to access healthcare professionals to ensure their health needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 April 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
We have found evidence that the provider needs to make improvements. Please see the safe, effective, responsive and well led sections of this full report. The registered manager took action at the time of the inspection to mitigate the areas needing improvement.
You can see what action we have asked the provider to take at the end of this full report.
Enforcement
We have identified two breaches in relation to ensuring risks were identified and acted upon as well as ensuring medicine management was in place to keep people safe.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return as per our re-inspection programme. If we receive any concerning information we may inspect sooner.