4 December 2013
During a routine inspection
We saw that patients' views and experiences were taken into account in the way the service was provided and that they were treated with dignity and respect. A patient said: "Staff are very good. I'm really impressed when I come here. They are helpful and kind. I can't fault them".
The patients we spoke with provided positive feedback about their care. A patient told us: "Really impressed. It's really good. I couldn't ask for a better surgery". Patients who received regular medicines told us they were regularly reviewed to check that they still needed them.
Staff had received training in safeguarding children and vulnerable adults. They were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from harm.
The premises were clean, tidy and well organised. There were effective systems in place to prevent patients from acquiring infections during their visits to the practice.
The provider had systems in place for monitoring the quality of service provision. There was an established system to regularly obtain opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff.