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Inspection carried out on 2 April 2019

During a routine inspection

About the service: Springfield House is a residential care home that was providing personal care to five adults with a learning disability at the time of the inspection. Accommodation for people using the service was provided on the ground floor with four bedrooms having en-suite bathrooms. The fifth bedroom is housed within an annex which has its own separate living room and bathroom. The ground floor contained a kitchen, living and dining room, and conservatory. The office and a bedroom for staff to use was situated upstairs. There was a secure garden accessed from the back of the building.

People’s experience of using this service:

¿The outcomes for people using the service reflected the principles and values of Registering the Right Support as it promoted and enabled choice, control, independence, and inclusion.

¿People received safe care and support from consistent and caring staff who knew them well.

¿Some minor improvements regarding the recording of medicines and the maintenance of some pieces of equipment were required.

¿People were supported to be healthy, this included meeting their nutritional needs and supporting people to access health care services.

¿People were involved in the planning of the care needs and were able to discuss this on a regular basis. This included planning a range of social activities and outings.

¿People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿The service was well managed. Staff understood their roles and responsibilities, and worked well together.

¿The management team were open, transparent, and responsive. They took timely action to make improvements where any issues were identified.

¿All the people, relatives, and staff we spoke with were happy with the quality of the service provided.

Rating at last inspection: This was the service’s first rating inspection following the registration of the service in May 2018.

Why we inspected: This was a planned inspection based on when the service was first registered.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk