Crystalline Business Solutions Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff had built a good relationship with people and people told us staff treated them well. Staff were respectful of people’s privacy and promoted their dignity. One person said, “They are all kind and caring towards me and I would say yes they treat me with respect.” Another person told us, “They show respect all the time, even when I ask them to repeat things they always do it nicely.” A third person said, “They are all very nice and understanding toward me and always treat me in a respectful way.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff took account of people’s individual differences and provided support in line with people’s expectations.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff were respectful of people’s abilities and encouraged them to be as independent as possible, only offering support where needed. One person told us, “I am a very independent person, and I like to do things myself and they let me.” Staff respected people’s choices and ensured they were in control of their care decisions. Another person said, “Oh yes I am very involved in any decision making about my care.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff told us they had been able to be flexible with their timings of calls and stayed later when people were distressed or required additional support. One person said, “The office are flexible about things like if I need to change an appointment.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. At the time of our assessment Crystalline Business Solutions had a small care team in place. The registered manager knew them well and provided any support they required. They encouraged open communication and were able to accommodate requests for annual leave. Staff were encouraged to inform the management team about any important dates coming up, for example, religious festivals, where they would like time off to celebrate. A staff member said, “I can speak freely to managers about any issues. If its personal matters I can call them directly.”