- Homecare service
Crystalline Business Solutions Limited
Assessment report published 27 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 23 to 25 September 2026
Crystalline business solutions is a domiciliary care agency providing personal care to people in their own homes. At the time of our assessment there were supporting 13 people with their personal care.
We undertook this assessment due to the time since our last assessment. This was a comprehensive assessment covering all quality statements across our 5 key questions.
People felt safe receiving support from Crystalline business solutions. Staff had assessed risks to people’s safety and management plans were in place to mitigate the risk. Staff had completed safeguarding adults training, and the registered manager had systems in place to ensure appropriate reporting to the local authority safeguarding team.
Staff were aware of and adhered to the Mental Capacity Act 2005, ensuring they obtained people’s consent prior to providing care. People and their families were involved in their assessments and decisions about their care. Support plans were in place identifying what support people required and how this was to be delivered. However, we noted that additional information could be included about people’s interests and hobbies to further personalise care delivery. The registered managed took on board this feedback and told us they would incorporate this information.
Staff adhered to safe medicines management and infection prevention and control procedures.
Staff were supported in their roles and had completed the provider’s mandatory training. Competency checks were undertaken to ensure staff had retained the information they learnt. The management team undertook a regular programme of spot checks, supervision and audits to ensure staff adhered to the provider’s policies and procedures and provided care in line with people’s support plans.
Staff, people and relatives felt comfortable speaking with the management team, and felt any concerns raised would be learnt from. The management team had been working with the local authority to develop and improve practices at the service, including moving across to a digitalised records system and improving management oversight arrangements.
People's experience of this service
People and relatives were happy with the care delivered. Comments we received from speaking to people included, “These are the best! The care workers actually care.” “We are very pleased with [their family member’s] care…They are doing a good job for us.” And, “[Their family member’s] care workers are all very good to them.”
People confirmed they received support from a regular team of staff who they knew well. Staff arrived on time and stayed the required length of time to meet people’s needs. Staff took the time to make people comfortable and provided care that protected their privacy and promoted their dignity. Staff encouraged people to be as independent as possible. People were involved in their care decisions and, together with staff, had identified what goals they would like to achieve whilst receiving support. This included becoming more independent with meal preparation and building their strength to improve their mobility. Staff worked with other healthcare professionals to help people to achieve those goals including occupational therapy, physiotherapy and community nursing teams.