Archived: Therapia Road

Updated 25 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

This consisted of one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses a residential care service.

Service and service type

Therapia Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection visit was unannounced.

What we did

Before the inspection, we looked at information we held about the service including notifications sent to us. We did not ask the provider to send us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection. This service was in the process of changing their service type from residential care home to a supported living service, so we did not ask them to send in the PIR.

During the inspection

We spoke with three people who used the service and we needed the support from staff to speak with them. We were unable to communicate with everyone at the service due to their communication needs. We spoke with the registered manager and three members of care staff. We looked at records of care and support for two people including records of medicine administration and other documents relating to the management of the service. We completed general observations of the service and the interactions between people and staff.

After the inspection

We spoke with three relatives of people using the service. We did not receive feedback from the health and social care professionals we contacted.

Updated 25 October 2019

About this service

Therapia Road is a care home providing personal care for up to five people with a learning disability and mental health needs. There were four people at the service at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service

People told us that they felt staff were kind, caring and helped them when needed.

Each member of staff had safeguarding training and had implemented the knowledge learnt to identify abuse and protect people from harm. Risks to people’s health and wellbeing were identified, assessed and a plan put in place so these risks were managed to keep people safe.

A care needs assessment was completed with people who were supported to contribute to them to ensure their needs were captured. This provided staff with enough information to ascertain if they are able to meet these needs.

People had their medicines managed by staff who were trained, knowledgeable and competent. Medicine administration records were clear and accurately completed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff provided meals for people who were also able to choose meals that met their preferences.

People were supported to make complaints if they were unhappy about an aspect of their care.

Rating at last inspection

The last rating for this service was good (Report published on 18 March 2017).

Why we inspected

This was a planned scheduled inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.