P A Care Services

Updated 19 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced. We gave the provider 48 hours’ notice as we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 27 June 2019 and ended on 5 July 2019. We visited the office location on 27 July 2019.

What we did before the inspection

Before the inspection, we reviewed relevant information that we had about the service including any notifications of safeguarding or incidents affecting the safety and wellbeing of people. A notification is information about important events, which the provider is required to tell us about by law.

We used the information the provider sent us in the provider information return. A PIR is a form that asks the provider to give some key information about the service, what it does well and any improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection

During the inspection we spoke by telephone with two people using the service and three relatives. We also spoke with the registered manager. We reviewed documents and records that related to people’s care and the management of the service. We reviewed three people’s care plans and three staff recruitment files. We also looked at staff training records, audits, safety checks of the premises, complaint records and accident and incident records.

After the inspection we spoke with two care staff by telephone.

Updated 19 July 2019

About the service

P A Care Services is a domiciliary care agency. The agency provides personal care to people living in their own homes in the community. There were 10 people using the service at the time of our inspection. The provision of personal care is regulated by the Care Quality Commission.

People's experience of using this service and what we found

People and relatives were confident that they were safe using the service. Risk assessments were completed and staff knew how to manage and report incidents to ensure people were safe.

Staff were appropriately checked before they were employed to ensure they were safe to support people. Staff received support, training and supervision and were able to meet people's needs.

People received person-centred care. Care plans were based on the assessed needs of people. staff knew people's health, social, physical needs and preferences. Staff promoted people's independence and ensured that people made their own decisions and choices when possible.

People and relatives spoke highly of staff. They told us they would recommend the service to others. Staff were caring and treated people with dignity and respect. They had received training on ensuring equality and valuing diversity and respecting the human rights of people. They ensured that people's privacy was upheld at all times.

There was a culture of continuous learning in the service. Staff and the registered manager attended meetings, worked with other agencies and were involved in local community events. There were systems in place to audit and monitor the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 June 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date P A Care services was registered with the CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.