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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 23 December 2015

This inspection was announced and took place on 30 September 2015. We gave the provider 48 hours’ notice of our intention to undertake the inspection. This was because the service provides domiciliary care to people in their own homes and we needed to make sure someone would be available at the office.

House of Care Services Limited is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection 15 people received care and support services.

There was a registered manager in place who is also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke with told us that they felt safe when staff entered their home and that staff knew how to support them. Staff were able to tell us of the needs of the people they provided care for and their roles and responsibilities in keeping people safe.

There were sufficient numbers of suitably qualified staff, who had a good understanding of protecting people from the risk of abuse and harm and their responsibilities to report suspected abuse. Medicines were administered by staff that had received training to do this. The provider had procedures in place to check that people received their medicines as prescribed to effectively and safely meet their health needs.

People told us they received reliable care from a regular team of trained staff who understood their likes, dislikes and preferences for care and support and that they were kept informed of any changes.

Staff supported people to make their own choices and decision’s about their care and support. We found people were actively involved in how their care was planned and their needs met. Staff supported people to access health care services such as their GP.

People spoke positively about both support they received and the staff that provided it. People told us they were treated with dignity and respect and staff demonstrated their understanding of people’s right to refuse care.

The provider encouraged people to share their opinions about the quality of the service through monthly telephone conversations and an annual satisfaction questionnaire.

The provider monitored the quality of care provided and supported staff. They encouraged an open office where staff could ‘pop in at any time’ and staff confirmed that they could ‘always rely on support from the office’.

Inspection areas



Updated 23 December 2015

The service was safe.

People felt safe with the care staff that supported them, and care staff knew how to keep people safe in their own home.

People received care from regular carers and were happy with how staff supported them with their medicines.



Updated 23 December 2015

The service was effective.

People were supported by staff who were well trained and supported.

People were supported to access healthcare services when required by staff who knew their healthcare needs.



Updated 23 December 2015

The service was caring.

People were involved in the planning of their care.

Staff provided care that took account of people’s individual preferences and were respectful of their privacy and dignity.



Updated 23 December 2015

The service was responsive.

Staff had a good understanding of people’s individual support needs and preferences.

People knew who to speak to if they had concerns and told us they felt listened to.



Updated 23 December 2015

The service was well led.

People who used the service and staff all spoke positively about the service.

The provider monitored the quality of care provided and made sure people were happy with the service they received.