Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Rabiatov Dabo/Selhurst Medical Centre on 5 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
We saw many areas of outstanding practice
- The practice assigned a member of administration staff to support vulnerable and isolated patients who needed extra support, for example they took them to hospital appointments.
- The practice had invited specialist speakers and provided talks for patients on topics including Diabetes and Chronic Obstructive Pulmonary Disease (COPD) and provided information leaflets in different local languages; about 45 patients attended these meetings. Patients found the information and lifestyle advice given during these meetings very useful. In response to this the practice was planning to organise walk and talk sessions for patients through a local forum to provide talks on topics such as healthy eating.
There were areas of practice where the provider should make improvements:
- Review the complaints procedure to ensure it contains all the relevant information for patients.
- Review and address issues identified in the national GP survey results in response to the nursing service.
- Review the process to identify carers in order to receive appropriate support.
- Review the process for patients to access a male GP.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice