• Doctor
  • GP practice

Dr Amar Kaw Also known as Ingrebourne Medical Centre

Overall: Good read more about inspection ratings

135 Straight Road, Harold Hill, Romford, Essex, RM3 7JJ (01708) 372021

Provided and run by:
Dr Amar Kaw

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Amar Kaw on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Amar Kaw, you can give feedback on this service.

20 August 2019

During an annual regulatory review

We reviewed the information available to us about Dr Amar Kaw on 20 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

24 October 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We previously carried out an announced comprehensive inspection at Dr Amar Kaw on 30 August 2016. The overall rating for the practice was good. Within that overall rating the practice was rated as requires improvement for providing safe services. This was because it was not meeting legal requirements in relation to some aspects of:

  • Infection prevention and control.

  • Fire and electrical safety.

  • Disclosure and Barring Service (DBS) checks for staff. DBS checks identify whether a person has a criminal record or is on an official list of people barred from working in roles where they may have contact with children or adults who may be vulnerable.

The full comprehensive report of the August 2016 inspection can be found at www.cqc.org.uk/location/1-507808099.

This inspection on 24 October 2017 was an announced focused inspection and was carried out to confirm that the practice had completed its plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 30 August 2016. This report covers our findings in relation to those requirements.

Overall the practice is rated as good.

Our key findings were as follows:

  • Every member of staff carrying out chaperone duties had received a DBS check.

  • The practice took action to mitigate risks associated with the spread of infection and with legionella.

  • Staff had completed fire training.

  • An exposed light socket in the patient toilet had been replaced.

The provider had also acted on recommendations we made at our previous inspection and implemented additional improvements:

  • The practice had reviewed and updated its service continuity plan for major incidents such as power failure or building damage. The plan included emergency contact numbers for staff.

  • Action had been taken to increase child immunisation rates and the practice had vaccinated 100% of children up to age two. The national expected coverage of vaccinations is 90%.

  • From the sample of two documented examples we reviewed we found that care plans for people with learning disabilities were complete. The practice had ten people on its learning disabilities register.

At our previous inspection on 30 August 2016 we rated the practice as requires improvement for providing safe services because not all risks to the health and safety of service users were being managed and mitigated. At this inspection we found the shortfalls we identified had been remedied. Consequently, the practice is rated as good for providing safe services.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

30 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Amar Kaw on 30 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand, the practice had zero complaints in the past 12 months.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • Staff members had not completed fire training. Non-clinical staff members had not completed child safeguarding training, however we saw that this had been booked for 22 September 2016.
  • Risks to patients were assessed but not well managed. Not all reception staff members who acted as a chaperone had a DBS check on file and there was no risk assessment mitigating the risks associated with this.
  • There was no legionella risk assessment, but the practice routinely checked the water temperature.
  • White bags were used for clinical waste, which was then transferred to orange clinical bags, there was no risk assessment carried out mitigating risks associated with this process.
  • There was an exposed light socket and plaster peeling off the wall in the patient toilets.

The areas where the provider must make improvement are:

  • Carry out a legionella risk assessment to mitigate risks associated with the bacterium.

  • Complete DBS checks for all staff members acting as a chaperone or carry out a risk assessment mitigating the risks of not having a DBS check in place.

  • Mitigate risks associated with transferring clinical waste from white bags to orange clinical waste bags.

  • Fix the exposed light socket in the patient toilet to ensure patient safety.

  • Ensure a programme of annual training is carried out for all staff members including fire safety training.

The areas where the provider should make improvement are:

  • Complete the review of the practice business continuity plan.

  • Review the system for recalling children for their immunisations to increase immunisation rates so they are in line with CCG and national averages.

  • Review the process for the use of care planning to improve patient care.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice