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Inspection Summary

Overall summary & rating


Updated 22 May 2019

About the service: 58 Acton Lane is a supported living service for six people with learning disabilities. During the day of our inspection two people received personal care and lived at the supported living service. However, the supported living scheme was able to accommodate up to six people.

The service had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people who used the service were able to live as full a life as possible and achieve the best possible outcomes. The principles reflected the need for people with learning disabilities and/or autism to live meaningful lives that included control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People’s experience of using this service:

People told us they felt safe with the staff. People were at the centre of their care and support; care plans enabled people to maintain their independence. Care records were detailed and reflected people’s preferences and needs. Staff knew what action to take to protect people from the risk of abuse.

People were supported to have maximum choice and control of their life and they were supported in the least restrictive way possible. Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.

The staff spoken with respected and understood a person's right to privacy and promoted their independence. People and relatives told us the staff were kind and caring.

Staff demonstrated an interest in their role and the people they supported. It was evident by what people told us that the care provided was centred on the individual.

We observed people who used the service to be relaxed and appeared comfortable with the staff supporting them.

The people's nutritional needs were met, and people were assisted to prepare meals. Advice on diet choices to maintain their health and well-being was provided and staff knew when to refer people to other health professionals.

There was a complaints procedure which was made available to people. The provider's governance was effective in assessing, monitoring and driving improvements therefore, people received an effective and safe space.

Rating at last inspection: This was the first inspection since registering with the Care Quality Commission (CQC) in May 2018.

Why we inspected: This was a planned scheduled inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 May 2019

The service was safe

Details are in our Safe findings below.



Updated 22 May 2019

The service was effective

Details are in our Effective findings below.



Updated 22 May 2019

The service was caring

Details are in our Caring findings below.



Updated 22 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 22 May 2019

The service was well-led

Details are in our Well-Led findings below.