We carried out a review of the data available to us about Merit Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Merit Care Ltd, you can give feedback on this service.
Merit Care Ltd is a domiciliary care service that provides personal care and support to people living in their own homes. The service supported six people at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We heard positive comments about the service provided such as “I never want to move from Merit Care.”, “Superb” and “Very pleased.”
People were protected from harm and abuse through the knowledge of staff and management. Risks to people's safety were identified, assessed and appropriate action was taken to keep people safe. People’s medicines were safely managed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with respect and kindness and their privacy and dignity was upheld. People and their representatives were involved in the planning and review of their care.
People's individual needs and wishes were known to staff. There were arrangements in place for people and their representatives to raise concerns about the service.
Effective quality assurance systems were in operation with the aim of improving the service in response to people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 9 April 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.