The Care Quality Commission
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  • GP practice

Archived: Dr Prasanta Bhowmik

Overall: Good read more about inspection ratings

401 Corporation Street, London, E15 3DJ (020) 8555 0428

Provided and run by:
Dr Prasanta Bhowmik

All Inspections

8 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Prasanta Bhowmik on 8 August 2016. Overall the practice is rated as good.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review the provision of interpreting services for emergency appointments to enable and support patients to understand the care or treatment choices available to them.

  • Ensure patients are notified about the availability of interpreters for pre-booked appointments.

  • Record and review patients’ verbal comments/complaints about the service to support the process of quality improvement.

  • Ensure safeguarding training for the remaining non-clinical staff is completed.

  • Continue to review and increase the number of patients identified as carers.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice