You are here

Dr Pervez Sadiq Good Also known as Hillside House Surgery

Inspection Summary

Overall summary & rating


Updated 1 May 2020

We carried out an announced comprehensive inspection at Dr Pervez Sadiq also known as Hillside House Surgery on 15 January 2020 as part of our inspection programme.

At this inspection we followed up on breaches of regulations identified at a previous inspection on 16 January 2019.

This inspection looked at the following key questions:




Caring and 


At the last inspection in January 2019 we rated the practice as requires improvement for providing responsive and well-led services because:

  • Information about how to raise a concern was not readily accessible and the response to patients about the outcome of their complaint investigation lacked detail and the required information.

  • The provider did not have oversight of the practice and robust strategies were not in place to give insight into the quality of care and treatment provided so that areas in need of improvement could be identified and managed.

At this inspection we found that the provider had satisfactorily addressed these areas.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected

  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • The provider should provide formal policies and procedures in relation to patients accessing online services.

  • The provider should introduce a mechanism to prompt checks of professional registration and review the recruitment checks to ensure a health declaration is available for all newly recruited staff including apprentices.
  • The provider should take steps to ensure consulting rooms are locked when not in use.
  • The provider should introduce formal processes to confirm they have reviewed the prescribing competency of non-medical prescribers.
  • The provider should formalise the risk assessment for the single item of medicine not available in the emergency medicines kit and review the contents lists for the doctors-bags and emergency medicines kit so that the lists reflect what is carried.
  • The provider should consider formalising the results and changes made for all audits.
  • The provider should consider putting systems in place to satisfy themselves that GPs keep their skills for specific procedures up-to-date and confirm that GPs have oversight of individual outcomes for patients when appropriate.
  • The provider should consider options to reduce further the risk of private conversation being overheard.
  • The provider should review the risk assessment and seek formal assurance that all fixtures and fittings meet best practice guidance.
  • The provider should provide staff with information about the Speak-up guardian staff support initiative.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas
Checks on specific services

People with long term conditions


Families, children and young people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable