The Care Quality Commission
  • Doctor
  • GP practice

Dr Kalpana Kommalapati

Overall: Good read more about inspection ratings

315 Sheldon Heath Road, Sheldon, Birmingham, West Midlands, B26 2TY (0121) 743 2626

Provided and run by:
Dr Kalpana Kommalapati

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Kalpana Kommalapati on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Kalpana Kommalapati, you can give feedback on this service.

30 July 2019

During an inspection looking at part of the service

We carried out an announced desktop focussed inspection of Dr Kalpana Kommalapati’s service (also known as Downsfield Medical Centre) on 30 July 2019. We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions under Responsive services:

  • How the service responded to and met people’s needs
  • How the service listened and learned from concerns and complaints

This desktop focussed inspection followed the practices initial comprehensive inspection in January 2017. At this inspection the practice received a rating of Good overall, however it was rated as Requires Improvement for providing Responsive services due to areas of poor satisfaction with regards to access. Therefore we also carried out this desktop inspection on 30 July 2019 to confirm that the practice had made improvements to the areas we identified in our previous inspection in January 2017.

The full comprehensive report and previous inspection reports can be found by selecting the ‘all reports’ link for Dr Kalpana Kommalapati on our website at www.cqc.org.uk.

We based our judgement of the quality of care at this service on a combination of:

  • what we found during the desktop inspection process
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

Following this inspection we have rated this practice as Good for providing Responsive care. This rating is also applied to all the population groups. The overall rating remains as Good.

We found that:

  • The practice organised and delivered services to meet patients’ needs. Complaints were listened and responded to and used to improve the quality of care.
  • The practice made changes to improve access. We noted that these changes had resulted in positive patient satisfaction rates which were continually monitored by the practice.
  • The results from the national GP patient surveys in 2018 and most recently in 2019 showed that most results for access were also above local and national averages with regards to satisfaction rates.
  • Overall, there was evidence provided to support responsive services provided to the six population groups.

The areas where the provider should make improvements are:

  • Continue to explore further ways to improve patient satisfaction in response to feedback on the types of appointment offered at the service.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

11 January 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr. Kommalapati on 11 January 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review the response from the national patient survey to further consider areas not included in the practice survey for further improvement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice