Our current view of the service
Updated
8 June 2026
We carried out this announced, on-site inspection on 12 June 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Dr Chirag Shah- Eastcote Lane is in the London Borough of Harrow and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 9 staff, of which there were 3 dentists, 4 dental nurses who also covered reception duties, 1 dental hygienist, and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 3 dental nurses and the practice manager.
People's experience of the service
Updated
8 June 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 13 patients. On the day of our inspection, we spoke with and saw patient feedback from 1 further patient. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“All the work I have had done has been expert and professional.”
“Every member of staff, from the reception team through to [the dentist] himself, demonstrates a genuine commitment to patient care and wellbeing... I would highly recommend the practice to others and believe it is an excellent example of patient-focused healthcare.”
“...the standard of care we receive is consistently exceptional. Their professionalism shows in every detail - from timely appointment reminders and a smooth, courteous check‑in process to clear, high‑quality advice and open, reassuring conversations about any dental concerns.”
“I would highly recommend this practice to anyone looking for great quality of care.”
Patients commented positively about the standards of cleanliness. “The practice is welcoming, professional, efficient, and always maintains a clean and comfortable environment.”
“The practice itself is spotless, modern, and well-organized, and we’ve never experienced long waiting times.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “If an emergency appointment is asked for it is met almost immediately.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “I’ve never felt that [the dentist] was pushing me to take unnecessary treatments.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.