4 June 2019
During a routine inspection
About the service
Oblige Care Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to adults, some living with the experience of dementia, and people with physical health needs.
Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection three people were receiving support with personal care.
People’s experience of using this service and what we found
People we spoke with were happy with the care they received. People told us the care workers were professional and they were happy with how the service was run.
The provider's recruitment procedures were designed to ensure staff were suitable for the role. Staff members were not permitted to work with people until the necessary recruitment checks had been undertaken and were satisfactory.
Staff had access to training that was appropriate to their role. Staff had attended safeguarding training and knew who to contact if they had any safeguarding concerns.
People's needs were assessed prior to receiving a service including the protected characteristics under the Equalities Act. Staff understood the principles of the Mental Capacity Act 2005.
Care plans were personalised and individualised. Care staff had the necessary guidance about the support each person required and how people preferred to be cared for. Individual risks to people and the environment had been identified and risk assessments were in place to help minimise the risk of harm occurring.
People and relatives told us people were treated with dignity and respect. They were positive about the staff and said they had a caring and kind attitude.
At the time of our inspection the provider had received no complaints. However, the provider had systems for handling complaints and responding to incidents and accidents which they said they would follow if these occurred.
The service was well led. Communication standards encouraged people and their relatives to share their views and the provider undertook a range of audits to check on the quality of care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 03 April 2018 and this is the first inspection.
Why we inspected
We inspect newly registered services within one year of them starting to provide a regulated activity.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.