20 May 2013
During a routine inspection
We asked some people waiting for treatment to talk to us about their experiences using the service. They told us they were satisfied with their care and treatment. Comments from patients included, 'We have been coming here for a long time. I know it has changed hands but we are satisfied with the service we receive'. Also, "I never have to wait long, my appointments are always on time'.
Patients we spoke with told us they were provided with enough information about their treatment options and were kept informed about how their treatment was progressing throughout the process. One patient said, "The dentist gives me all the information about what treatment I need, and the cost of it."