20 January 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced inspection visit on 20 January 2015 and the overall rating for the practice was good. The inspection team found after analysing all of the evidence the practice was safe, effective, caring, responsive and well led. It was also rated as good for providing services for all population groups.
Our key findings were as follows:
- The practice learned from significant events and incidents and took action to prevent their recurrence.
- All areas of the practice were visibly clean.
- Patients received care according to professional best practice clinical guidelines. The practice had regular information updates, which informed staff about new guidance to help ensure they were up to date with best practice.
- The service was responsive and ensured patients received accessible, individual care, whilst respecting their needs and wishes.
- There were positive working relationships between staff and other healthcare professionals involved in the delivery of service.
We saw several areas of outstanding practice including:
- The GP is the CCG clinical lead for dementia and all staff at the practice were dementia friends trained. This helped to offer the patient a better overall experience in meeting their needs.
- The practice had participated in the pilot of ‘Cantab mobile’ a mobile screening tool which identified patients who were at risk of developing dementia.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice