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Archived: Cobham House Medway Domiciliary Care Agency

Flat 3, 20 Godwyne Road, Dover, Kent, CT16 1RY

Provided and run by:
Solor Care Group Limited

All Inspections

1 May 2013

During a routine inspection

People lived in supported housing owned by other organisations such as social housing landlords or lived at home with family. The range of support required was personal care and support in accessing community facilities, such as adult education, day centres or other social activities.

People said that the staff spoke with them in a respectful way, respected their privacy and encouraged their independence. They said "The staff are fine". "I like living here, I am supported by the staff and they let me choose what I want to do".

We saw that the support provided to the people was personalised to their needs. They were aware of their support plans and said they had gone through them with the staff and their family.

People told us they felt safe when staff visited. They told us that if they had any concerns about anything they would speak to the staff. They told us that staff listened to them.

We found systems in place to check the quality of the service being provided which included sending annual surveys to people using the service, monthly reviews by individual key workers and quality assurance visits from the organisation.