During an assessment under our new approach
Date of Assessment: Remote clinical searches were carried out on 4 February 2026 and the site visit took place on 13 February 2026.
Dr Neeta Ghosh-Chowdhury (Hilltop Medical Practice) is a GP practice that has been managed single-handedly since its CQC registration in April 2013. The practice was last assessed in April 2016. This comprehensive assessment was undertaken because of the length of time since the last assessment.
Dr Neeta Ghosh-Chowdhury is a GP Practice that delivers General Medical Service (GMS) to approximately 5,007 patients in the London Borough of Brent under a contract held with NHS England. The National General Practice Profile stated that the population make up for this location is 19.1% Asian, 27.6% White, 35.6% Black, 6.1% Mixed and 11.6% other non-white ethnic groups.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This practice is in the lowest decile indicating it is in a most deprived area on the national scale. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
There were no breaches currently at this location and what we found is as follows:
Safe: People and staff were kept safe and protected from harm and abuse. The practice recorded significant events and learning shared with the practice staff. Risks were understood and managed by the staff. The Infection Prevention and Control policy was specific to the practice and regular audits were completed. However, staff did not have regular appraisals and there were gaps in staff relevant training which the provider identified prior to CQC visit and had developed an action plan to address the concerns.
Effective: People were involved in the assessment of their needs. Patients were invited for their health checks reviews. The practice delivered services in line with good practice. The practice worked with relevant stakeholders to achieve best outcomes for the patient population. Information was shared with the patients to ensure they made an informed decision about their health care needs. However, there was an action plan to improve the uptake of cervical screening and childhood immunisations among the patient population identified not to be engaging with these programmes.
Caring: People were treated with kindness and compassion by the clinical staff. The dignity and privacy of patients were respected. Staff felt valued and appreciated. Staff wellbeing was treated with the utmost importance by the service.
Responsive: People received services that were in line with the Equality Act. An interpreting services was made available to patients who needed them. Complaints were handled carefully and timely.
Well-led: The leadership and the management of the practice operated an open-door policy and shared vision of the practice with the staff. The leadership and management had a clear understanding of equality, human rights and safe compassionate care. Members of staff understood their roles and responsibilities and felt supported.