The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Cobham House Kent Domiciliary Care Agency

Flat 3, 20 Godwyne Road, Dover, Kent, CT16 1RY

Provided and run by:
Solor Care Group Limited

All Inspections

29 April 2013

During a routine inspection

People lived in supported housing owned by other organisations such as social housing landlords or lived at home with family. The range of support required was mainly support in accessing community facilities, such as adult education, day centres or other social activities. However the agency had provided personal care to people using the service in the past and would continue to do if this need was identified.

At the time of the inspection none of the people using the service were being supported with their personal care needs. We haven't been able to speak to people directly as there was no-one receiving personal care services at the time of the inspection. However we saw that there were systems in place to provide this service if required.

We saw records to show that people who used the service received an assessment of their support and care needs prior to starting the service. There were detailed individual support plans so that staff had guidance to make sure people's needs were fully met. The agency had robust recruitment procedures in place which showed that staff had been checked to work with vulnerable people.

We found systems in place to check the quality of the service being provided which included sending annual surveys to people using the service, monthly reviews by individual key workers and quality assurance visits from the organisation.