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Compassion Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

About the service

Compassion Care is registered as a domiciliary care agency providing the regulated activity ‘personal care’ to people who live in their own homes in Cotgrave and surrounding areas. At the time of the inspection visit there were 21 people using the service. The service is owned by two people one of who is the nominated individual and one who is the registered manager. We have referred to them throughout this report as the registered persons.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they received a high-quality service which exceeded their expectations. They used words such as excellent, superb and fantastic to describe the support they received and told us that they considered the staff as their friends. They received care from a small number of staff who knew their needs well. People were confident that staff would turn up on time and rotas supported staff to keep to their planned schedule. Staff training and ongoing support was in place. The registered persons and staff went the extra mile in ensuring that people were safe and well cared for, identifying alternative care and equipment to suit people’s individual needs.

Staff supported and helped to maintain people’s relationship with their family members and the local community. Staff were aware of the activities people liked to do and ensured they had everything they needed at each care visit.

People had been fully involved in planning their care and care plans reflected people’s needs and were kept up to date. Risks were fully identified and care was planned to keep people safe. Relatives were confident that the provider had arranged for any equipment needed to minimise risks. Medicines were safely managed and monitored, and staff worked to minimise the risk of infection.

People received compassionate care at the end of their lives and staff worked collaboratively with palliative care professionals to support people’s needs. Appropriate medicines were arranged to keep people pain free at this time.

Staff had received training in keeping people safe and relatives told us of how vigilant staff were around people’s safety and how supportive they had been when there were any concerns.

Staff monitored people’s health and raised concerns with healthcare professionals appropriately. They worked collaborately with health and social care professionals to improve the quality of people’s lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective monitoring of the care provided was in place. Accidents and complaints were investigated and effective action taken to keep people safe. The registered persons put people using the service and staff wellbeing at the heart of the service. They continued to develop the service to improve the care provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 08 March 2016). At this inspection we found the provider had maintained the rating of good.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Compassion Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 14 August 2019

The service was well-led.

Details are in our well-Led findings below.