Pride Health and Social Care Ltd Also known as Bristol Branch

Pride Health & Social Care is a domiciliary care agency that provides personal care to people living in their own homes in the community. At the time of the inspection the agency was supporting one person with a 24-hour package of care. The provider supports people with complex care needs including learning disabilities, mental health and autistic people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safe. Policies and procedures were in place to guide staff on how to keep people safe and what they had to do if they had concerns. Staff understood the risks to people's safety and wellbeing and what they should do to keep people safe. There were enough staff at the time of the inspection. A core team of staff supported the person providing 24-hour care. Contingency plans were in place to cover absence. Systems were in place to ensure the right staff were recruited.

Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager and the management team. Staff had regularly individual and group supervisions. These along with spot checks were used to encourage continual learning and to make improvements to the service.

Staff respected people's rights to privacy, dignity and independence. They knew the person they were supporting well and described care that was person centred and very much led by the individual.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Care was planned with the person enabling them to lead a full and active life doing things that mattered to them. Staff supported the person to learn new skills such as budgeting, shopping, cooking and household chores.

Right support: Model of care and setting maximises people’s choice, control and Independence; Right care: Care is person-centred and promotes people’s dignity, privacy and human rights; Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

The registered manager and provider monitored and reviewed the quality of service. This included checking the views of the person using the service about the care and support they had experienced and any areas for improvement. As the service grows the registered manager knew that more formal systems would be needed to seek the views of relatives, people, staff and other stakeholders such as surveys.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 3 April 2018 and this is the first inspection.

Why we inspected

This was a planned inspection to provide the service with a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.