About the service
Portelet Cottage is a residential care home providing personal care to up to 16 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 16 people using the service.
People’s experience of using this service and what we found
Care plans and risk assessments were person centred. People and relatives told us staff knew them well. Staff supported people in a kind and compassionate way, considering their dignity and with respect. Medicines were managed, stored, and administered safely.
People, relatives and visiting health and social care professionals spoke highly of the leadership and positive culture at Portelet Cottage. People and relatives described the staff team as “like family”. Comments included: “They have become like an extended family and treat my [loved one] like they are part of a big family. They always keep me updated if there are any worries and concerns” and, “They are very good to me here.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had been observed to uphold the rights of people using the service. A visiting health and social care professional stated, “Care staff offer support and respect if this is not accepted at that time, I always see staff return later to try again.”
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 October 2018).
Why we inspected
We received concerns in relation to fire safety and people’s rights being respected. As a result, we undertook a focused inspection to review the key questions of safe, effective, and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We found people's rights were being respected. However, the service was working on improvements to the fire safety within the home to ensure they met the fire safety regulations. The provider was working with the fire service and had a schedule of building improvement works in progress.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Portelet Cottage on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.