Home Instead Worthing and Steyning Also known as Home Instead

Updated 13 February 2026

Date of assessment: 23 February to 18 March 2026. Home Instead Worthing and Steyning provides personal care for people living in their own homes. The assessment was carried out as part of a routine assessment due to an aged rating. At the time of our assessment, 52 people were receiving the regulated activity of personal care. The provider supported people with a range of needs, including older people, people living with dementia and people with physical disabilities.

The provider is also registered to support people with a learning disability and autistic people. At the time of our assessment, the provider was not supporting anyone whose primary need related to a learning disability or autism. The provider demonstrated an approach to care which was person-centred, promoted people’s dignity, independence and choice, and reflected the principles of Right support, right care, right culture.

People received safe, effective and person-centred care. People and their relatives gave consistently positive feedback about the service and told us they felt safe, comfortable and well supported. Staff treated people with dignity and respect and involved them in decisions about their care. Care was delivered by staff who knew people well, which supported continuity and helped people feel at ease.
Care plans were personalised and updated when changes occurred. Staff understood people’s needs and responded appropriately. The provider worked with external professionals to support people’s health and wellbeing.

Systems were in place to support safety and oversight of the service. Risks to people were assessed and managed and staff understood how to recognise and report concerns. Medicines were managed safely and there were processes in place to monitor care delivery and identify areas for improvement.

Staff were supported to carry out their roles through training, supervision and access to support from the office team. Staff spoke positively about the support they received and told us they felt able to raise concerns. There was a positive and open culture within the service, and leaders were approachable and visible.

There was no registered manager in post at the time of the assessment. An application for a registered manager was in progress. Arrangements were in place to support the day-to-day management and oversight of the service.
 

Updated 13 February 2026

People told us they felt safe, comfortable and well supported in their own homes. One person told us, “I definitely feel safe and trust this service.” One relative told us, “There has been no abuse of any kind and [person] feels very safe and comfortable in their company.” People explained they felt reassured staff would act appropriately if they became unwell, which helped them feel protected and confident in the care they received. People valued the consistency of staff and the relationships they had built over time. One person told us, “I usually see the same carer, and they let me know if they’re going to be late for any reason.” Relatives also spoke about the importance of continuity, explaining that familiar staff helped people feel more relaxed and supported. People described staff as knowing them well and understanding how they liked their care to be delivered. People and their relatives spoke positively about staff approach and attitude, describing them as kind, respectful and attentive. People told us staff sought consent and involved them in their care, which helped them feel respected and in control of how support was delivered. People and relatives described communication as good and responsive. They told us they could contact the office when needed and were kept informed about changes. People said staff were responsive to their needs and flexible in their approach. One person told us, “If I struggle to do something for myself the carer will help me complete it.” Relatives gave examples of staff recognising concerns and seeking additional support when needed. This meant people received timely care and support when their needs changed.