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Father Hudsons Society DCC Good

Inspection Summary


Overall summary & rating

Good

Updated 21 November 2020

About the service

Father Hudson’s Domiciliary Care provides personal care to adults living with a learning disability and / or mental health support needs such as anxiety. People had their own tenancies with flats within St Vincent’s House or the local community. At the time of the inspection all 15 people in receipt of a package of care from the provider received a regulated activity of personal care as part of their support from the provider. Some people received a 24-hour package of supported living care and others received smaller packages of care depending on their agreed support needs.

The service applied the principles and values of Registering the Right Support, Right Care and Right Culture and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People’s experience of using this service and what we found

People described staff as kind and caring and their support as good. They felt involved in their care and support. Care was personalised and people’s different needs were responded to.

People felt safe with staff members, who had been trained to protect people from the risks of abuse. Where concerns were raised these were acted on by the registered manager.

There was consistency in which staff supported people. This meant staff knew people well and how to protect them from identified risk of harm or injury. Risk management plans were included in people’s plans of care which staff could refer to. The registered manager had systems in place to ensure risk management plans were read and followed by staff.

The provider had systems in place to check the suitability of staff, who were trained, and checks were undertaken on their skills and competencies.

People were supported with their prescribed medicines as needed by trained care staff.

Staff had supported people to understand the importance of hand-washing and infection prevention during the COVID-19 pandemic. Staff understood infection prevention and control measures and actions they should follow in line with Coronavirus guidance.

Staff followed professional healthcare guidance where this had been given. People were supported to access healthcare services if required. Staff worked within the principles of the Mental Capacity Act 2005 and understood the importance of gaining consent from people. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

There were quality assurance systems in place to check the safety and quality of the services. Compliance checks were made by the provider and had identified where improvements were needed and these had been acted on.

Rating at the last inspection

The last rating for this service was Good (published 4 January 2019).

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Father Hudson’s Society DCC on our website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 21 November 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 November 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to effective.

Caring

Good

Updated 21 November 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 November 2020

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we have not reviewed all of the key lines of enquiry (KLOEs) in relation to responsive.

Well-led

Good

Updated 21 November 2020

The service was well led.

Details are in our well led findings below.