9 October 2013
During a routine inspection
People told us they had opportunities to ask questions and these had always been answered.
People we spoke with said they had been comfortable when they received care and treatment. Consultations were always held in private so their confidentiality was maintained.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
We looked at treatment plans and they included different options where these were appropriate and enabling patients to make an informed choice.
Staff we spoke with understood the importance of infection prevention and control. A member of staff we spoke with said staff always had access to the equipment they needed to ensure good hygiene standards could be maintained in the clinic.
The manager kept records of all complaints, the records showed us complaints were investigated and responded to.