Wycombe Urgent Treatment Centre

Updated 12 June 2019

Wycombe Urgent Treatment Centre is the registered location for services provided by FedBucks Limited and provides urgent treatment to patients in Buckinghamshire. The centre is based in Wycombe General Hospital. The service is one of three registered locations managed and operated by FedBucks Ltd (the provider). The provider’s head office and operations centre is based at Unit 3 Midshires Business Park, Smeaton Close, Aylesbury, HP19 8HL.

The service is commissioned by Buckinghamshire Clinical Commissioning Group and covers a population of approximately 485,000 people across the county of Buckinghamshire.

Patients access the urgent treatment centre either via NHS 111(the NHS 111 service for the area is provided by a different provider) or by attending the service in person. An appointment is not necessary.

The provider is also commissioned to offer a deep vein thrombosis (DVT) assessment service which as accessed via a referral from the patients GP.

The provider is registered to provide the following regulated activities:

• Transport services, triage and medical advice provided remotely
• Treatment of disease, disorder or injury
• Diagnostic and screening procedures
• Surgical procedures

FedBucks Ltd was registered with CQC on 28 March 2018 and has a registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered services, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the provider is run.

Updated 12 June 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Wycombe Urgent Treatment Centre as part of our inspection programme.

At this inspection we found:

• The service had systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care