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Archived: Pontesbury Dental Practice

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile


Inspection carried out on 13 August 2013

During a routine inspection

We spoke with seven people who used the service. The majority of people shared positive experiences of the care and treatment they had received at the dental practice. Most of the people we spoke with told us that they were satisfied with the service provided. Comments included, �They�ve been absolutely fantastic, I can�t speak highly enough of them� and, �It�s a really good dental practice. I wouldn�t go elsewhere�. However, we also received information of concern in relation to some people�s care and treatment. This reflected similar concerns received by the dental practice and NHS England.

People told us their checks were thorough. Most people said their treatment options were explained to them, including the costs. Some people shared concerns with us about not being provided with time to think about their treatment options. This had not enabled them to make an informed decision about their treatment.

We saw the practice had arrangements in place for the safe management of infection control. Staff had received training to reduce the risk of cross infection. People we spoke with told us they found the practice clean and hygienic.

Staff received a range of training to give them the skills and knowledge they needed and to meet the requirements of their registration.

Most people were aware of how to make a complaint. We saw complaints received had been acknowledged and investigated.