Dr Telesilla Gueret Wardle Also known as The Christchurch Hall Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the practice involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good.

At this assessment, we focused on 1 quality statement relating to the key question Caring: Kindness, compassion and dignity.

At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The practice consistently performed better than local averages in the 2026 National GP Patient Survey (GPPS) in relation to caring aspects of the service. This showed people felt listened to and felt they were treated with kindness.

• For example, 91% of respondents said the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment This compared with the local average of 86% and the national average of 87%
• 91% of respondents said the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment, compared with local average 84%. (National average 86%)
• 88% of respondents found the reception and administrative team at this GP practice helpful, compared with the local average of 83%. (National average 85%)
• 87% of respondents described their overall experience of this GP practice as good, compared with the local average of 75%. (National average 77%)

The GPPS data was supported by results of the Friends and Family Test (FFT) and direct feedback we received from patients. There had been over 1,000 responses to the FFT between January 2025 and May 2026. We noted 96% were positive regarding the practice, with 82% describing their experience as Very Good and 13% as Good.

We received feedback from 17 patients whose views supported the positive results regarding caring aspects of the service. Their comments included:

• I found the GP helpful, professional and friendly.
• Helpful, experienced, efficient and supportive, and kind.
• The doctors in this practice are very passionate about the care they give to their patients.
• Fantastic team of receptionists super helpful and very quick to handle my concerns.

We saw evidence that staff had received training in consent, the Mental Capacity Act 2005 and in relation to people with learning disabilities and autism. Staff understood Gillick competency and there was a process to ensure young adults had control over their own privacy and the amount of parental involvement in managing their care and support. Staff had undertaken chaperone training and notices informing patients that chaperones were available were posted in reception and in the consultation rooms. We saw confirmation that staff had completed training in customer care and preventing radicalisation.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.