Right Choice Recruitment Solutions Ltd

Updated 30 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one inspector.

Service and service type: Right Choice Recruitment Solutions Ltd is a domiciliary care service and provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours’ notice of the inspection site visit we wanted to ensure the registered manager was available. We visited the office location on 19 March 2019 to see the manager and office staff; and to review care records and policies and procedures.

What we did: Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. This enabled us to ensure we were addressing potential areas of concern at our inspection

As part of our inspection we visited one person who received support and their relatives. We also spoke with the registered manager, the wider management team and one staff member. We reviewed a range of documents about people's care and how the service was managed. We looked at two care plans, three staff files, medication administration records, risk assessments, complaints records, policies and procedures and internal audits that had been completed. Following the inspection, we received feedback from a person using the service and spoke with two additional staff members by telephone.

Updated 30 April 2019

About the service: Right Choice Recruitment Solutions Ltd provides personal care to people in their own homes. The type of support people received varied from regular visits to live-in care. At the time of our inspection the service was supporting four people.

People’s experience of using this service: People received a highly personalised service. The management team were committed to providing a high-quality service and this aim was shared by the staff team. People told us the service responded promptly to any changes in their care needs or scheduled visits. Staff were matched with people and people were given time to get familiarised to new staff members. People told us their choices were respected and staff did not impose restrictions on them.

People told us they were treated with kindness and their independence was encouraged. Staff were caring in their approach and demonstrated an aim to get things right for people. Staff supported people to maintain relationships with those close to them and respected their privacy.

Risks to people’s safety were continually assessed and measures implemented to keep them safe. Staff were aware of their responsibilities to safeguard people from potential abuse. Medicines were managed safely and regular checks of medicines practices were completed. Accidents and incidents were recorded and reviewed to ensure lessons were learned. People’s healthcare needs were recorded and any concerns were acted upon promptly.

There was a focussed management team in place who ensured that staff understood the ethos and values of the service. Staff felt supported and valued in their roles. Quality assurance systems were robust and designed to ensure they would be effective in driving quality as the service grows.

Rating at last inspection: This was the first inspection of Right Choice Recruitment Solutions Ltd since their registration with the Care Quality Commission. Services are inspected within 12 months of being registered by CQC.

Why we inspected: This was a planned fully comprehensive inspection.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk