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Embrace Quality Care Limited Good Also known as Katharine House Hospice

Inspection Summary


Overall summary & rating

Good

Updated 11 July 2019

About the service

Embrace Quality Care is a domiciliary care service providing personal care to 16 people in their own homes at the time of the inspection. The service is a private limited company, wholly owned by Katharine House Hospice, Stafford, which is a registered charity.

People’s experience of using this service and what we found

People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. Medicines were managed safely, and people were protected from the risk of infection.

Effective care planning and risk management was in place which guided staff to provide support that met people’s needs and in line with their preferences. People were supported with their nutritional needs and advice was sought from healthcare professionals which was followed to ensure people’s wellbeing was maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring and compassionate staff who promoted choices in a way that people understood. This meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy.

People and relatives were involved in the planning and review of their care. Staff used care plans to ensure they provided support in line with people’s wishes. This ensured people received personalised care in line with their preferences and diverse needs.

Systems were in place to monitor the service, which ensured people’s risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the management team who acted on concerns raised to make improvements to the way care was delivered.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (report published 22 December 2016)

Why we inspected

This was a planned inspection based on the previous rating. The service continued to be rated Good in all domains.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Embrace Quality Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 July 2019

The service was well led.

Details are in our well led findings below.