13 June 2013
During a routine inspection
Harbour Dental practice had systems in place to gain and review consent from the people who used the service. People told us that they were always given enough time to consider the dental treatment offered to them. One person told us "Anything I need doing is explained to me." Another said "The dentist I see is very understanding; I am never rushed to make a decision and can change my mind if I want to." People who used the service were satisfied that their dental needs were met.
People were confident that there were good standards of hygiene at the practice. One person told us "When I go to the dentist it is always spotless and smells like a dentist's should."
All aspects of the day to day running of the practice was monitored. The provider told us and we saw that regular audits and risk assessments had been carried out to ensure that the practice could evidence and deliver a consistent quality service and make any improvements where necessary.