Andover Nursing Home

Updated 19 June 2025

We carried out this inspection from 1 July to 28 July 2025. The service is a care home with nursing providing support to younger and older people some of whom live with dementia as well as autistic people or people with a learning disability. At the time of the inspection there were 74 people living in the home.

This inspection was prompted by risks we were made aware of in relation to safe care and treatment, fire safety, consent to care and treatment and infection prevention and control.

Leaders and staff were motivated to provided safe, person-centred care. However, quality and risk monitoring systems were not always effective. The provider had not identified the concerns we found in relation to medicines management, recruitment records and people’s care and treatment records. The provider was responsive and started to make improvements during the inspection to mitigate the risks to people.

The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Staff received training to maintain good-quality care.

People were treated with kindness and compassion. Staff protected their privacy and dignity, treated people as individuals and supported their preferences. People had choice in their care and were supported to maintain relationships with family and friends. Staff responded to people in a timely way.

People and their relatives knew how to give feedback, and most relatives were confident the provider took it seriously and acted on it.

An inspection has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance. Some care records were not sufficiently comprehensive to ensure all staff would fully understand people’s needs.

Updated 19 June 2025

People were positive about the quality of their care. They felt safe. People were not always able to confirm if they had been involved in their care planning. Most people’s relatives told us they engaged in care planning for their loved ones. People said they received high quality care from knowledgeable staff who treated them as individuals. One person said, “If I press my buzzer, they will come quickly to help me which is reassuring.” Several people described how staff treated them kindly. They also said the service provided lots of interesting activities to keep people physically and mentally active. Some people could not directly tell us about their experience. We conducted observations to assess whether they received good care. This approach showed people were mostly included and listened to and staff consistently interacted positively with them. One relative told us, “The home is amazing, I always feel welcome, and I was so happy when they laid on a fabulous lunch for my 60th birthday. The party enabled me and my relative to celebrate together.”