The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Arun K Sinha Also known as Dr Arun Kumar Sinha

Balsall Heath Health Centre, 43 Edward Road, Balsall Heath, Birmingham, West Midlands, B12 9LP 0345 245 0757

Provided and run by:
Dr Arun K Sinha

All Inspections

19 December 2013

During a routine inspection

During our inspection we spoke with eight patients who used the service. Two of the patients were also members of the Patient Participation Group. We also spoke with four members of staff. This included a new GP partner and the practice manager. The new GP partner was not currently registered with CQC and is aware that they need to be added to the provider's registration.

Patients spoken with were generally positive about the care and treatment they received at the practice. Patients told us that they were treated with dignity and respect and that they felt safe using the service. Comments received from patients included, 'I am quite happy with the service, I have been treated well'; 'They have been so good to me, any time, any problem they have been there for me' and 'It's okay. I wouldn't say 100 per cent perfect, It's not too bad'hard to get appointments.'

We found people were protected from the risks associated with medicines. Medicines were stored appropriately and people on long term medication were kept under review.

Effective quality monitoring systems were in place at the practice. There were opportunities for patients and staff to express their views on the quality of the service provided and these were acted on.