We carried out a review of the data available to us about Trentham House Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Trentham House Care Home, you can give feedback on this service.
We were assured that this service met good infection prevention and control guidelines as a designated care setting. We found the following examples of good practice.
¿ The provider had adapted the top floor of the service and implemented safe infection control systems in line with current guidance. This ensured they were able to care for people safely who had tested positive for Covid-19 in hospital and needed to transfer to a care home under the Winter Discharge Designation Settings scheme.
¿ Staff were deployed to work solely on the top floor of the service. The provider had implemented systems to ensure staff did not work in other health or social care services, which reduced the risk of cross transmission.
¿ A separate laundry facility had been created on the top floor to ensure people's clothing and bedding would be laundered separately to reduce the risk of cross contamination across the service.
¿ The provider had increased the hours the domestic staff worked to ensure regular cleaning and sanitising of the environment took place seven days a week.
¿ Systems were in place to ensure staff received up to date guidance and training. The provider understood where to signpost staff to support their mental wellbeing.
Further information is in the detailed findings below.
Trentham House Care Home is a residential care home providing personal and nursing care to 39 people aged 65 and over at the time of the inspection. The service is provided in one adapted building over two floors. At the time of the inspection 39 people were using the service, all were being accommodated on the ground floor due to the first floor undergoing building work. The service can support up to 90 people.
People’s experience of using this service and what we found
People did not always receive their medication in line with recommended guidelines.
People were supported by a staff team that knew them well and were kind and caring. People told us they enjoyed living at Trentham House Care Home and felt safe. We saw people were treated with dignity and respect by trained staff.
Staff knew how to recognise, and report signs of abuse. People had risk assessments in place to ensure they were safe which were reviewed and updated. People’s care plans provided staff with information to support people effectively and detailed people’s preferences.
Accidents and incidents were effectively monitored to identify and address any patterns or themes. Lessons were learnt, systems were improved, and staff were kept informed. Systems were in place to manage infection control.
People could choose where they wanted to spend their time and could choose to spend time alone with visitors should they wish. People had access to a variety of activities and could take part or observe should they wish to. Staff engaged well with people in an unhurried manner and meaningful conversations took place.
People told us they enjoyed the variety of meals on offer and could choose alternative options. People had their dietary needs assessed and planned for which included support from external professionals to support with their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had a complaints system which was accessible to people, relatives and visitors and the registered manager was accessible and open with their response.
The provider was aware of their responsibilities and had robust systems in place to continually monitor the home and to identify where improvements could be made.
There was a positive staff culture in the home which promoted a positive atmosphere for people who lived there.
The home had good links with the local community and local neighbours were invited into the home to celebrate events.
Statutory notifications had been completed to inform us of events and incidents, this helped us to monitor the action the provider had taken.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 08/11/2018 and this was the first inspection.
Why we inspected
This was a planned inspection as per our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.