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Home Instead Senior Care Havant Outstanding

This service was previously registered at a different address - see old profile


Inspection carried out on 16 January 2019

During a routine inspection

About the service: Home Instead Senior Care Havant is a domiciliary care agency that provides personal care and support to people in their own houses and flats in the community.

People’s experience of using this service:

• The registered manager, care manager and staff were exceptionally caring and this was evident in the whole ethos of the organisation.

• People received high quality person-centred care where staff knew people exceptionally well.

• People were encouraged to live their lives as fully and independently as possible. People were supported to continue with activities that were meaningful to them for example, activities connected to their past.

• The registered manager demonstrated exceptional leadership which ran through the whole organisation.

• The registered manager had worked very hard to create excellent links to the local community for the benefit of people. They had a strong focus on reducing isolation and loneliness in the community.

• The service was safe. The provider improved people's safety by involving outside organisations in promoting safety.

• Staff were empowered to raise concerns about risks to people.

• Staff developed highly positive, trusting relationships with people that help to keep people safe.

• Staff received high quality induction, training and supervision. There was a strong focus on continuous development and helping staff to progress in their career according to their ambitions.

• People were encouraged to live healthy lives with effective support from staff.

• The service met the characteristics of outstanding in most areas.

• Further details in the full report.

Rating at last inspection: This was the first inspection of this service since it registered with the Commission in May 2018.

Why we inspected: This was a scheduled inspection planned to check that the service was providing quality care that was safe, effective, caring, responsive to people’s needs and well-led.

Follow up: There is no required follow up to this inspection. However, we will continue to monitor the service and will inspect the service again based on the information we receive.