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Inspection Summary

Overall summary & rating


Updated 4 September 2019

About the service

Rutland House is a domiciliary care agency providing personal care to people living in their own homes. There were two people receiving the regulated activity of personal care at the time of our inspection.

People’s experience of using this service and what we found

Robust recruitment processes were not in place to protect people from unsuitable staff. We have made a recommendation for the provider to improve recruitment practices.

People were protected from avoidable harm and they felt safe with staff who cared for them. Risks were identified, assessed and acted on. People received support from a small and consistent team of staff. People did not need support from staff with their medicines. The provider had the processes in place to investigate and act on any accidents and incidents and share information with staff.

People’s care and support was provided in line with their assessed needs and protected them from discrimination. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff received the support they required and had access to training.

Staff were kind and caring. People told us they were supported in a way that ensured they felt in control of their care and staff were respectful. People's dignity and privacy was maintained. Effective processes were in place to store records safely and in line with data protection legislation.

People had individualised care plans. Although plans considered people's preferences, likes and dislikes they did sometimes lack detail to ensure staff were fully aware of how to meet an assessed need.

People and their relatives knew who to speak to if they wanted to raise a concern. They felt confident the registered manager would listen to them.

The registered manager was supportive in the way they worked with staff. They looked at ways to improve the service including accessing training. Staff felt supported and people were confident in the service. The registered manager liaised with other health and social care professionals when it was appropriate.

This service was registered with us on 31 July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas


Requires improvement

Updated 4 September 2019

The service was not always safe.

Details are in our Safe findings below.



Updated 4 September 2019

The service was effective.

Details are in our Effective findings below.



Updated 4 September 2019

The service was caring.

Details are in our Caring findings below.



Updated 4 September 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 4 September 2019

The service was well-led.

Details are in our Well-led findings below.