We carried out a review of the data available to us about Muzaana Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Muzaana Care Services Ltd, you can give feedback on this service.
Muzaana Care Services Ltd is a domiciliary care agency. It provides care and support to people in their own homes in the London Boroughs of Brent and Harrow. The provider supports older people and people living with dementia or who have physical disabilities. At the time of our inspection the service was providing personal care to four people. This is help with tasks related to personal hygiene and eating. The provider had one location from where they operated.
People’s experience of using this service and what we found
The provider had arrangements in place to check on and maintain the quality of the service. However, these checks had not always been recorded in systematic way to show the service was always managed safely and effectively.
The service was led by a “hands on” registered manager with a clear commitment to treating people with dignity and respect while continuously learning and improving.
People were happy with their care and support and told us staff were kind and caring. People received consistent care from staff they could develop trusting relationships with. People were encouraged to be independent where possible.
People received care that was adapted and updated to make sure it met their needs. People had personalised care and risk management plans in place that set out their likes and preferences clearly. People and relatives felt able to complain or give feedback and were listened to. People and their families were supported to consider people's end of life preferences and these were respected. The service worked with other agencies to make sure people received joined up care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to be healthy and to access healthcare services. Those who required support received this in relation to food and drinks. Staff received training, support and supervision to provide care to meet people’s needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26/03/2018 but did not start providing care at that time. The provider started providing care later and this is the first inspection of the service.
Why we inspected
This was a planned inspection based on the date the service was registered and when they started to provide a service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.