Updated 2 July 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by a single inspector over the course of two days.
Service and service type:
The Reablement Service provides assessment, equipment and support to people in their own homes. The service is usually provided for up to six weeks and aims to help people to learn to live as independently as they can and to assess people's needs for longer term care. Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 16 hours’ notice of the inspection visit because it is small and the manager is often out of the office. We needed to be sure that they would be in.
Inspection activity started on 5 April 2019 and ended on 9 May 2019. We visited the office location on 5 April 2019 to see the manager, office staff and to review care records.
What we did:
Before the inspection we reviewed the information we held about the service which included the previous inspection report and the Provider Information Return Form (PIR). The PIR is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection:
We spoke with eight people and six relatives of people using the service.
We spoke with five reablement officers the manager and team lead for the service. We also spoke with one social care professional about their working relationship with the provider.
We looked at nine people’s care records, five staff records and records related to the management of the service.