Sutton Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care records had been reviewed with people or people who knew them well to assess their care and support needs. This system was effective and identified where care records were incorrect or required updating. This meant staff would have accurate up to date guidance on how people wanted to be supported.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care records and our observations showed people’s nutritional needs were met. We observed people being offered a choice of meals, drinks, and snacks. Care records demonstrated people had enough to eat and drink to manage any known risks of malnutrition or dehydration.

Where required, nationally recognised assessment tools were used to identify risks and concerns that were related to skin integrity and weight management. This meant risks were identified and monitored effectively, appropriate interventions were implemented, and people received the support they needed to maintain their health, nutrition, hydration, and overall wellbeing.

The provider worked well across teams and services to support people. They ensured people only needed to tell their story once by sharing assessments of need when people moved between different services.

New records were introduced to improve communication between staff and change in shifts, this ensured information was shared in a timely manner and required actions were completed. For example, staff recorded when a GP had been contacted and any follow-up actions required while staff waited for a response to concerns raised.

The provider worked effectively with the local authority, which supported the management team to make improvements and ensure these were embedded into practice. This meant people received coordinated and consistent care, important information was not missed, actions were followed up promptly, and continuous improvements were made to the quality of care provided.

People were supported to manage their health and wellbeing to maximise their independence, choice, and control. Staff worked proactively with people to maintain and improve their health, helping them to live healthier lives and, where possible, reduce their future care and support needs.

Staff monitored people's health and wellbeing and responded promptly to any concerns. For example, they contacted GPs, other healthcare professionals, or emergency services when required to ensure people received appropriate and timely care. This helped to promote positive health outcomes and maintain people's safety and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve outcomes. They ensured outcomes were positive and consistent and met both clinical expectations and the expectations of people receiving care.

Monitoring records were in place for people where risks had been identified. For example, where a person had not drunk enough fluids, fluid intake records were completed and reviewed throughout the day and week to identify and manage any risks. Care records were regularly reviewed to identify changes in people’s needs and to ensure appropriate improvements were made to their care and support. This meant risks were identified and addressed promptly, people received care that reflected their changing needs, and their health, wellbeing, and safety were promoted through ongoing monitoring and review.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

We observed staff obtaining consent before they supported people. Where people were deemed to lack capacity, the management team had completed mental capacity assessments in line with the Mental Capacity Act 2005 and where needed best interest decision were made. This meant people's rights were protected and decisions about their care and support were made lawfully and in their best interests.