5 June 2019
During a routine inspection
People using the service lived in flats within a community.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had not made sure the arrangements in place for the management and assessment of the quality of the service were always effective.
When shortfalls in the quality of the service had been identified changes had been implemented to bring about improvements.
People's needs had been assessed and planned for.
People received care that was responsive to their needs and were supported by kind and caring staff that knew them well.
People had the opportunity to give their views of the service and felt able to raise concerns.
Where needed people were supported with the preparation of meals and to access the support of health care professionals.
People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 April 2016). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This service was registered with us on 26 March 2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.